Veeva Applicaton Support Engineer - Remote in México

INTRO:

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE:

As Veeva Application Support Engineer you´ll participate in the management and support of Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units. 

This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations. 

Key Responsibilities 

• Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)
• Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines 
• Support core Veeva modules such as Veeva Vault Quality (QMS, Deviations, CAPA, Change Control), Veeva Vault RIM, Veeva Clinical
• Configure and enhance Workflows, forms, and business rules, Object configurations and metadata, Reports and dashboards 
• Support integrations with ERP systems (SAP), MES / Manufacturing systems, LIMS (LabVantage, etc.), External regulatory systems 

YOUR PROFILE:

• Bachelor’s degree in computer science, Engineering, or related field
• 5-10 years of hands-on experience with Veeva Vault (Quality / Clinical / RIM)
• Strong understanding of Cloud-based SaaS platforms & Configuration (workflows, objects, lifecycles)
• Experience with API integrations (REST/SOAP)
• Data migration and validation
• Reporting tools
• Advanced English Communication

WHAT YOU´LL LOVE:

-Work on meaningful projects that use technology to solve real-world challenges.
-Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies).
-Access continuous learning through internal academies, certifications, and mentorship.

ABOUT CAPGEMINI:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
 
At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.