Transition Manager

We are seeking an experienced Service Transition Manager responsible for managing end-to-end service transitions, ensuring seamless transfer of processes, people, and technology while maintaining service quality, timelines, and budgets.

Key Responsibilities

• Lead end-to-end transition projects (planning, execution, stabilization)
• Define project scope, milestones, deliverables, risks, and contingency plans
• Ensure delivery aligned with time, cost, and quality objectives
• Manage transition financials, budgeting, and forecasting
• Collaborate with clients, stakeholders, and internal teams for smooth execution
• Support bid processes (RFPs), solution design, and transition planning
• Drive knowledge transfer, training, and process documentation
• Ensure Day 1 readiness and productivity post transition
• Track SLAs and proactively resolve issues
• Identify risks and implement mitigation strategies
• Drive continuous improvement and process optimization
• Maintain strong stakeholder communication and reporting
• Support transformation initiatives and implementation plans

Required Skills (Must Have)

• Transition Management
• Project Management
• Migration / Process Transition Experience
• Delivery Setup & Facility Setup
• Stakeholder Management
• Strong communication and executive presence
• Team Management

Preferred Skills (Good to Have)

• PMP / PRINCE2 Certification
• Lean Six Sigma (Green Belt)

Qualifications

• Bachelor’s Degree (mandatory)
• Relevant certifications are desirable but not mandatory

Experience Required

• 4–5 years of experience in Transition Management
• Experience handling 3rd party / client transitions (non-captive)
• Exposure to BPO / Shared Services environments
• Experience in RFPs, bids, and solution design
• Strong understanding of transition methodologies, risks, and delivery models
• Experience in transformation initiatives and process improvement

Key Competencies

• Strong project management skills
• Excellent stakeholder management
• Problem-solving and decision-making ability
• Analytical mindset
• Ability to manage multiple projects
• Strong communication and presentation skills