Technical Support Analyst

Descripción larga

Location: Aguascalientes, Mx.

Industry - Sector: Financial Services – Banking

What you’ll do?

• Handle and log requests and incidents using a ticketing system (e.g., ServiceNow, Genesys).
• Diagnose and resolve basic hardware issues (PCs, laptops, printers, peripherals).
• Provide support for office software (Microsoft 365, browsers, antivirus, etc.).
• Manage access and passwords (Active Directory, corporate email).
• Escalate complex incidents to higher support levels.
• Document solutions and technical procedures.

What you’ll bring:

• Basic knowledge of Windows and macOS operating systems.
• Familiarity with LAN/Wi-Fi networks and connectivity concepts.
• Experience using ticketing and documentation tools.
• Knowledge of Active Directory and user management.
• Experience with collaboration tools (Teams, LogMeIn) is a plus.
• Technical and conversational English (for documentation and direct communication with users).

Soft skills:

Work Underpressure, Quality at work, Results Oriented.

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”