Senior AI Engineer

About Capgemini Group

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

We are looking for a Senior AI Engineer to lead AI initiatives, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.

Location: Any state of Mexico

REQUIREMENTS

• 5+ years of experience in AI / ML
• Very strong proficiency in Python
• Proven expertise in NLP, including: Text classification, Clustering
• Hands-on experience with LLMs: Prompt engineering, Evaluation frameworks, Retrieval-Augmented Generation (RAG)
• Experience with Agentic AI and multi-agent orchestration
• Experience with LLMOps / MLOps in production environments
• Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)

Libraries & Tools

• Python / ML: NumPy, Pandas, Scikit-learn, XGBoost
• NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers
• LLM Frameworks: LangChain, LlamaIndex, OpenAI SDK
• Agentic AI (Good to Have): LangGraph, AutoGen, CrewAI
• Data & SQL: Oracle, MySQL, SQLAlchemy
• Vector Databases: FAISS, Pinecone, Weaviate, Qdrant
• LLMOps / MLOps (Good to Have): MLflow, Weights & Biases, BentoML, Airflow

RESPONSIBILITIES

• Architect and develop AI-driven IVR and conversational systems using Python
• Build English-Spanish translation systems.
• Perform data analysis using SQL on large-scale IVR and interaction datasets
• Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
• Lead development of agentic AI workflows for multi-step customer interactions
• Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
• Partner with IVR platform, speech engineering, and product teams
• Mentor offshore and junior AI engineers

What you will love about working with us:

• At Capgemini we’re always looking ahead.
• We reimagine possibilities, and we innovate with technology to bring ideas to life.
• We encourage flexibility in how, when, and where people get their work done, allowing a better work-life balance, and greater empowerment.
• They partner with their managers to find an arrangement that works best for their role and their circumstances.
• We offer game-changing programs to accelerate the growth of our people and the development of their expertise.

What you need to know about what we offer:

• Excellent compensation and benefits
• Career path, trainings and real growth opportunities
• Engaging and challenging projects.
• Excellent work environment and culture.
• Open and Effective management.
• Highly professional and collaborative teams.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.