Sales Analyst

Sales Analyst

The Deal Acceleration Analyst is responsible for managing end-to-end deal acceleration operations to enable timely deal closure, improve pipeline velocity, and support revenue realization across the SME&C business.

This role serves as a central coordination point between sellers, stakeholders, and operational teams, ensuring accurate deal tracking, proactive follow-up, and structured governance across deal lifecycles.

Your Role

Scope of Services

Deal Intake & Lifecycle Management

• Manage intake of:

-Deal Clinic submissions

-Walk-in deals and escalations

-Offline deal requests from sellers and coaches

• Create and maintain structured deal records, including:

-Deal summaries

-Business context and risks

-Defined asks for leadership review 

• Ensure all deals are entered and maintained in designated systems (e.g., MSX, SharePoint trackers)

 Deal Tracking, Governance & Data Quality

• Maintain a centralized deal tracking framework to ensure:

-Completeness and accuracy of deal information

-Standardization of inputs across deals

• Enforce governance standards for:

-Documentation quality

-Data consistency

-Ownership tagging and accountability

• Validate deal readiness for review and escalation

 Stakeholder Coordination & Query Management

• Act as the primary coordination interface between:

-Sellers

-Deal coaches

-Microsoft stakeholders (including Director-level)

• Monitor deal-related communications channels and:

-Proactively follow up on pending items

-Route queries to the appropriate SMEs

-Ensure closure of stakeholder requests within defined timelines 

 Deal Clinic Operations Management

• Plan, manage, and support Deal Clinic operations across Operating Units and Solution Areas

• Responsibilities include:

-Agenda creation and updates

-Managing deal submissions and walk-ins

-Coordinating stakeholders for discussions

-Driving post-clinic follow-ups and action items 

 Ad-hoc Deal Support & Escalation Handling

• Support urgent and non-standard deal scenarios by:

-Gathering and reconstructing deal data across systems

-Driving resolution through appropriate stakeholder engagement

• Provide ongoing support for high-priority deal escalations impacting revenue timelines

 
Process & SOP Development

• Develop and maintain:

-Deal Acceleration Standard Operating Procedures (SOPs)

-Process documentation and workflows

• Identify opportunities for:

-Process standardization

-Efficiency improvements

• Continuously refine intake, tracking, and reporting frameworks 

 Reporting & Program Governance Support

• Support leadership with:

-Consolidated deal status reporting

-Weekly / periodic progress updates

-Tracking of action items across multiple deal streams

• Enable improved visibility into pipeline status and operational health

Deliverables

The Deal Acceleration Analyst will deliver:

• Maintained and up-to-date deal tracking repository

• Weekly / periodic deal status reports

• Deal summaries with clear asks and next steps

• Deal Clinic agendas and follow-up documentation

• SOP and process documentation artifacts

• Ad-hoc escalation tracking and resolution logs

 Service Levels / Performance Expectations

• Timely intake and logging of all deal requests

• High accuracy and completeness of deal documentation

• Defined turnaround for stakeholder queries and escalations

• Consistent adherence to governance and tracking standards

• Proactive follow-up to minimize deal delays

 
Required Skills & Competencies

• Strong stakeholder communication (including senior leadership interaction)

• High attention to detail and data accuracy

• Ability to manage high-volume, fast-paced operational workflows

• Strong analytical and problem-solving skills (data tracing across systems)

• Process-oriented mindset with governance focus

• Proficiency in Microsoft sales and tracking systems (e.g., MSX, SharePoint)

Dependencies & Assumptions

• Access to deal management and reporting systems (e.g., MSX, SharePoint, MCAPSHelp)

• Timely input from sellers and stakeholders for deal documentation

• Defined governance framework and escalation pathways

Reporting Structure

• Reports into: GSOC SME&C AMS Lead, Engagement Lead and Program Manager

• Works in close collaboration with:

-BSO Leads and SOPMs

-Deal Acceleration global leadership

-Regional operations teams

Your Profile

• Strong communication and stakeholder management skills, with the ability to engage senior leadership
• High attention to detail and commitment to data accuracy and governance standards
• Ability to manage high-volume workflows in fast-paced, operational environments
• Analytical mindset with problem-solving capabilities across multiple systems and data sources
• Process-driven approach with a focus on continuous improvement and operational efficiency

What you’ll love

Growth and Learning at Every Step

• Access continuous learning through internal academies, certifications, and mentorship
• Explore career mobility across roles, industries, and geographies
• Be part of a “school of excellence” where your skills resonate beyond the company

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.