Sales Analyst

**Role Objective**

The Deal Acceleration Analyst is responsible for managing end-to-end deal acceleration operations to enable timely deal closure, improve pipeline velocity, and support revenue realization across the SME&C business.

This role serves as a central coordination point between sellers, stakeholders, and operational teams, ensuring accurate deal tracking, proactive follow-up, and structured governance across deal lifecycles.

**2. Scope of Services**

**2.1 Deal Intake & Lifecycle Management**

• Manage intake of:

? Deal Clinic submissions

? Walk-in deals and escalations

? Offline deal requests from sellers and coaches

• Create and maintain structured deal records, including:

? Deal summaries

? Business context and risks

? Defined asks for leadership review 

• Ensure all deals are entered and maintained in designated systems (e.g., MSX, SharePoint trackers)

**2.2 Deal Tracking, Governance & Data Quality**

• Maintain a centralized deal tracking framework to ensure:

? Completeness and accuracy of deal information

? Standardization of inputs across deals

• Enforce governance standards for:

? Documentation quality

? Data consistency

? Ownership tagging and accountability

• Validate deal readiness for review and escalation

**2.3 Stakeholder Coordination & Query Management**

• Act as the primary coordination interface between:

? Sellers

? Deal coaches

? Microsoft stakeholders (including Director-level)

• Monitor deal-related communications channels and:

? Proactively follow up on pending items

? Route queries to the appropriate SMEs

? Ensure closure of stakeholder requests within defined timelines 

**2.4 Deal Clinic Operations Management**

• Plan, manage, and support Deal Clinic operations across Operating Units and Solution Areas

• Responsibilities include:

? Agenda creation and updates

? Managing deal submissions and walk-ins

? Coordinating stakeholders for discussions

? Driving post-clinic follow-ups and action items 

**2.5 Ad-hoc Deal Support & Escalation Handling**

• Support urgent and non-standard deal scenarios by:

? Gathering and reconstructing deal data across systems

? Driving resolution through appropriate stakeholder engagement

• Provide ongoing support for high-priority deal escalations impacting revenue timelines

**2.6 Process & SOP Development**

• Develop and maintain:

? Deal Acceleration Standard Operating Procedures (SOPs)

? Process documentation and workflows

• Identify opportunities for:

? Process standardization

? Efficiency improvements

• Continuously refine intake, tracking, and reporting frameworks 

**2.7 Reporting & Program Governance Support**

• Support leadership with:

? Consolidated deal status reporting

? Weekly / periodic progress updates

? Tracking of action items across multiple deal streams

• Enable improved visibility into pipeline status and operational health

**3. Deliverables**

The Deal Acceleration Analyst will deliver:

• Maintained and up-to-date deal tracking repository

• Weekly / periodic deal status reports

• Deal summaries with clear asks and next steps

• Deal Clinic agendas and follow-up documentation

• SOP and process documentation artifacts

• Ad-hoc escalation tracking and resolution logs

**4. Service Levels / Performance Expectations**

• Timely intake and logging of all deal requests

• High accuracy and completeness of deal documentation

• Defined turnaround for stakeholder queries and escalations

• Consistent adherence to governance and tracking standards

• Proactive follow-up to minimize deal delays

**5. Required Skills & Competencies**

• Strong stakeholder communication (including senior leadership interaction)

• High attention to detail and data accuracy

• Ability to manage high-volume, fast-paced operational workflows

• Strong analytical and problem-solving skills (data tracing across systems)

• Process-oriented mindset with governance focus

• Proficiency in Microsoft sales and tracking systems (e.g., MSX, SharePoint)

**6. Dependencies & Assumptions**

• Access to deal management and reporting systems (e.g., MSX, SharePoint, MCAPSHelp)

• Timely input from sellers and stakeholders for deal documentation

• Defined governance framework and escalation pathways

**7. Reporting Structure**

• Reports into: GSOC SME&C AMS Lead, Engagement Lead and Program Manager

• Works in close collaboration with:

? BSO Leads and SOPMs

? Deal Acceleration global leadership

? Regional operations teams