Product Manager

Job Description / Key Responsibilities

o Take overall responsibility & project manage travel implementations– to include moves, and ad-hoc projects as required by the business
o Update the OneForm and the Task List for each client
o Be the focal point of contact for the project team during the implementation process
o Ensure the Onboarding process is followed (Pre-assessment through to post-implementation stage)
o Lead the (local) Joint Planning meetings
o Ensure all project members are aware of their roles & responsibilities.
o Lead weekly calls, normally phone conference and produce call notes & agenda’s.
o Ensure the project remains on track, all tasks completed within deadline. Update OneForm and Task List accordingly
o Keep the RAG Status updated accurate and timely
o Proactively manage project risk assessment and management including escalations as required for support and resolution
o During EMEA & Global Implementations, attend calls as required - produce relevant updates & deliver actions required by deadlines provided by Customer Onboarding Manager (COM)
o When necessary, create communication strategy with CGM for review with customer
o Create local Project scope when appropriate
o Execute & drive readiness to launch assessment
o Coordinate End to end testing with Service Delivery
o Coordinate technical set ups with technical teams and telephony department
o Conduct post implementation meeting and handover to Traveler Care & CGM
o Share ideas to Improve Implementation procedures/timelines. Use Lessons Learned on SID SharePoint
Key Qualifications:
o English languages required.
o Strong project management & analytical skills.
o Ability to lead client meetings & produce presentations.
o Confident & persuasive.
o Demonstrates professional attitude at all times.
o Commercial awareness.
o In depth knowledge of American Express Global Business Travel.
o Base understanding of the GBT Branded tools (Connect Client, Expert Care, Expert Auditor, Air Track Expert, GBT Account, Connect Profile etc.).
o Ability to work independently whilst contributing to the overall team objectives.
o Capacity to work virtually and strong organizational skills.
o Tenacious – ability to drive change in the face of possible resistance.
o Excellent communicator at all levels both written and oral.
o Change management skills.
o Attention to detail.
o Strong customer relationship skills.
o Effective time management, multi-tasking prioritization skills.
o Leadership skills.