Principal Service Delivery Manager

We are looking for a Senior Director – iOPS LATAM to lead the delivery and transformation of planning, supply chain, and customer service operations across the LATAM region for a major global organization. This is a key leadership role with responsibility for driving operational excellence, transformation, and client value.

 

Responsibilities

• Lead the delivery and transformation of integrated operations (planning, supply chain, and customer service) across LATAM
• Partner with regional and global leadership teams to drive business outcomes and transformation initiatives
• Ensure successful transition and delivery of services aligned with contractual agreements and business expectations
• Drive value creation through continuous improvement, innovation, and operational efficiency
• Own the LATAM P&L for the iOPS operations
• Lead and motivate high-performing teams across multiple countries
• Collaborate across regions to ensure integrated operations and strong partnerships
• Support contract management activities, including negotiations, amendments, SOWs, and work orders
• Ensure compliance with contractual obligations and service delivery standards
• Engage with finance, legal, and cross-functional teams to maximize value delivery
• Oversee reporting, performance tracking, and gain-share validation
• Drive large-scale transformation programs and ensure delivery within scope, timeline, and quality

Qualifications & Experience

• 15+ years of leadership experience in Consumer Products, Retail, Consulting, or Business Services
• Strong background in supply chain, planning, and/or commercial operations within CPG
• Proven experience leading large-scale transformation programs with multiple stakeholders
• Experience managing large teams (500+ FTEs) in complex, global environments
• Strong experience working across the Americas and in multicultural settings
• Ability to operate effectively at C-suite level and influence senior stakeholders
• Experience managing complex contracts (consulting, outsourcing, or IT services)
• Strong negotiation, problem-solving, and decision-making skills
• Excellent communication and presentation skills in English

Key Competencies

• Strategic leadership and team management
• Stakeholder management and executive communication
• Operational excellence and continuous improvement
• Innovation and critical thinking
• Ability to manage complexity and drive results