Order Management Logisitics officer

We are looking for a Senior Analyst – Order & Logistics to manage complex order management activities and ensure seamless execution across the order-to-cash process. This role serves as a key point of contact for customers and internal stakeholders, driving operational excellence, issue resolution, and service delivery in a dynamic B2B environment.

Key Responsibilities

• Manage end-to-end sales order processing, including order creation, validation, modifications, cancellations, and order completion.
• Monitor open orders and proactively resolve issues impacting delivery, invoicing, or customer satisfaction.
• Handle customer inquiries, urgent requests, promise date changes, and operational exceptions.
• Coordinate closely with Plants, Sales, Transportation, Shipping, Billing, and external partners to ensure timely order fulfillment.
• Support specialized processes such as exports, intercompany orders, consignment reconciliation, subcontracting, returns, and customer complaints.
• Create and validate shipping documentation while maintaining compliance with established controls and procedures.
• Identify risks, escalate critical issues, and drive resolution to minimize business impact.
• Provide guidance and peer coaching to support team performance and knowledge sharing.

Qualifications

• Bachelor’s Degree preferred in Business, Supply Chain, Logistics, Administration, or a related field.
• 5+ years of experience in Customer Service, Order Management, or Lead-to-Cash processes within a B2B industrial or manufacturing environment.
• Hands-on experience with SAP S/4HANA, QAD, or similar ERP systems.
• Advanced knowledge of order fulfillment, logistics, and customer service operations.
• Strong proficiency in Microsoft Excel, CRM platforms, and reporting tools.
• Intermediate to advanced English proficiency (B2) required.

What We’re Looking For

• Strong customer focus and stakeholder management skills.
• Excellent analytical and problem-solving capabilities.
• Ability to identify risks and make sound operational decisions.
• Proactive mindset with strong ownership and accountability.
• Effective communication and collaboration across multiple functions.
• Coaching and mentoring abilities with a commitment to continuous improvement.

Closing Statement

If you are passionate about delivering exceptional customer service, solving complex operational challenges, and driving business results, we encourage you to apply for this exciting internal opportunity.