Lead Cybersecurity Officer & Security Service Manager

Role Description

A Risk & Compliance Sr. Officer is responsible for ensuring internal and external compliance by analyzing regulations, statutes, policies, and procedures. This role supports the Risk and Compliance Manager and takes ownership of defined areas within the IMS.

Key Responsibilities

• Arrange security governance reviews with the client
• Ensure delivery according to agreed plans and outcomes
• Execute monitoring, reviewing, and follow‑up within assigned scope
• Conduct compliance reviews and manage exceptions
• Investigate and respond to regulators
• Act as key point of contact for stakeholders within assigned portfolio
• Review regulatory activities to determine impact on company operations
• Consult with business groups on strategic compliance initiatives
• Provide compliance perspective and support in reducing risks
• Participate in compliance initiatives, meetings, and committees
• Stay updated on industry and compliance trends
• Recommend and implement process improvements
• Report progress to management, clients, and stakeholders
• Manage timely and effective delivery of services
• Provide advice, guidance, and mentoring
• Potentially manage team members
• Forecast activities accurately and on time
• Maintain managerial-level skills
• Provide leadership that motivates and develops the team
• Support all Risk & Compliance initiatives and policies
• Assist team members as needed
• Demonstrate strong Management Systems knowledge
• Use problem‑solving, communication, and improvement skills
• Analyze and interpret federal, state, and other regulations
• Review and analyze regulatory reports to ensure compliance
• Align processes with Capgemini’s GEM methodology

General Responsibilities / Accountabilities

General Profile

• Specialization in a Management System component and supporting technology
• Recognized authority in area of expertise
• Shares knowledge and mentors others
• Ensures completion of IMS awareness and mandatory trainings
• Ensures compliance with IMS program and contractual obligations
• Acts as a key individual contributor and team member
• Provides direction with limited supervision, even in complex environments
• Understands client needs proactively
• Interprets business issues and recommends best practices
• Adjusts work approach to meet organizational needs
• Aware of profitability requirements and may manage costs
• Creates and develops solutions
• Identifies underlying issues in complex situations
• Brings new perspectives to existing solutions
• Manages own time to meet targets
• Develops medium‑term project plans and resource needs
• Explains complex concepts clearly
• Motivates and guides team members
• Builds internal and external networks

Required Skills

• Excellent English communication skills (spoken and written)
• Minimum 2 years of experience in Risk & Compliance
• Minimum 2 years of client‑facing experience
• Availability to travel locally and internationally if required
• Strong relationship‑building skills at commercial and organizational levels
• Excellent communication abilities
• Spanish and Portuguese are not required but considered a plus