L3 Support Engineer (Python & MongoDB)

L3 Support Engineer (Python & Mongo DB)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

At Capgemini, the L3 Support Engineer (Python & MongoDB) operates as a senior technical escalation point, ensuring the stability, performance, and continuous improvement of critical production systems. This role combines deep technical expertise with a strong ownership mindset, enabling rapid resolution of complex issues while driving long-term reliability and optimization initiatives.

As a mid-to-senior professional, you are expected to work autonomously, influence technical decisions, and collaborate cross-functionally to elevate service quality and operational excellence.

Responsibilities & Scope

• Act as the final escalation point (L3) for complex incidents affecting Python-based applications and MongoDB environments.
• Lead root cause analysis (RCA) efforts and implement sustainable fixes to prevent recurrence.
• Ensure high availability and performance of production systems through proactive monitoring and optimization.
• Design and develop automation scripts, monitoring tools, and diagnostic utilities to enhance support efficiency.
• Partner with development, DevOps, and infrastructure teams to improve system architecture and resiliency.

Your Profile

• Demonstrates advanced problem-solving and analytical thinking, navigating complex production environments with precision and accountability.
• Shows ownership and resilience, taking end-to-end responsibility for incident resolution and system stability in high-impact scenarios.
• Applies deep technical expertise in Python, MongoDB, and distributed systems, continuously driving performance and reliability improvements.
• Communicates with clarity and confidence, enabling effective collaboration across global, cross-functional teams.
• Embraces a mindset of continuous improvement and innovation, leveraging automation, best practices, and modern engineering approaches to elevate support excellence.

What you’ll love

• Work on meaningful projects that use technology to solve real-world challenges.

• Access continuous learning through internal academies, certifications, and mentorship.

• Well-being hub and different wellbeing initiatives 

Need to know

Career Development in Spanish & English: Training, certifications, and mentorship programs available in both languages to support bilingual growth. 

Community Engagement: Participate in local volunteering initiatives, tech meetups, and cultural events that connect you with the Capgemini community. 

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of
organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-toend services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no
discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position L3 Support Engineer (Python & Mongo DB) Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like.