Jr. Manager - Data Architecture

Long Description

What you’ll do? 

• Gather requirements and design complete contact center solutions for Cisco Voice Portal (CVP) and Unified Contact Center Enterprise (UCCE).
• Provide direction to a technical team to ensure consistency and interoperability between solution components.
• Discuss, design, and configure contact center call flows and complex self-service IVR applications.
• Provide written documentation for application requirements, designs & as-builts. Create documentation, architectural drawings, system standards, and SOPs within the organization.
• Transformational Technical Solutions: understand, guide, and collaborate with various teams to meet their business requirements in accordance with industry best practices.
• Responsible for the overall contact center solution design and implementation for major contact centers and remote sites.
• Leverage past experience and technical knowledge to develop and maintain the company’s voice applications.

What you’ll bring:

• CCIE Voice candidate
• 7+ years’ experience as a Cisco UCCE & CVP Developer of contact center solutions, management, and design.
• Experience with Cisco UCCE and CVP.
• Experience with Calabrio One Recording, WFM, and Analytics.
• Computer Telephony Integration Knowledge and Experience.
• Experience with Cisco Outbound Campaign Development.
• Experience performing UCCE Script and Design in Call Studio.
• Webex Calling design and support
• Extensive knowledge of Cisco CUCM 15, CUC, and voice gateways                        

Soft skills:

Work Underpressure, Quality at work, Results Oriented.

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”