GDC Delivery Operations Consultant

Delivery Operations Consultant – Mexico

Overview :

Support the Sub Practice Leader and Capability Leads to drive and accomplish goals in utilization targets, employee engagement, certifications, and performance management .  

Collaborate across the business and can include Account teams and Support groups (Human Resources, Finance, People Supply Chain).

Key Responsibilities: 

People Operations:

• Create business communications to share important messages and to engage employees regularly (e.g. rewards & recognition, newsletters, all-hands call) 
• Maintain C&CA Career Path assignments and work with Capability Leads to update documentation  
• Maintain People Manager assignments in collaboration with Capability Leads
• Drive the Performance Management lifecycle in collaboration with HR, Sub Practice lead and people trees
• Maintain accurate Service Line, Specialty and Cost Center values within HR system
• Maintain Practice distribution lists
• Manage communications and approvals for learning
• Manage certification program 

 Supply and Demand

• Coordinate with staffing managers and major account teams to monitor and optimize the bench, coming available, utilization, open roles, and upcoming pipeline
• Drive initiatives for campus deployment, job rotation, contractor replacement and pyramid shaping
• Prepare the monthly headcount forecast with supporting commentary on sales/demand pipeline and opportunities and risks
• Manage resources loaned outside the SBU by creating iSOWs 

Operational Compliance: 

• Follow up weekly on missing timesheets and reversals of time to increase utilization and cost recovery
• Perform sick time and vacation time analysis and follow up with Capability Leads on variances
• Drive compliance on skills, certifications, resume update and mandatory trainings 
• Analyze data sets such as timesheet compliance, utilization, and provide impacts and recommendations 

Skill Requirements:

• Experienced proficiency in Microsoft Excel (pivot tables, XLOOKUP, data analysis)
• Proficient with Microsoft Office Suite (ex. Outlook, Word, PowerPoint, etc.)
• Excellent communication skills, both written and verbal
• Strong organizational skills and attention to detail
• Self-motivated with the ability to work independently and as part of a team
• Ability to handle multiple tasks and prioritize effectively