ABL - User Help Desk (UHD) - Agente Mesa de Servicio N2

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Reclutador: Daniela Gaviño García
Posición: Agente Mesa de Servicio N2
Ubicación: Puebla
Modalidad de empleo: Presencial
Industria: Automotriz

What you’ll do?

En Capgemini buscamos perfiles UHD N2 que, además de brindar soporte al usuario final, participen en actividades de coordinación y supervisión de la mesa de servicio, asegurando cumplimiento de niveles de servicio y calidad operativa.

Responsabilidades principales Atención multicanal de incidentes y requerimientos de ofimática.Registro, seguimiento y cierre de tickets en mesa de servicio.Apoyo en la asignación de tareas y priorización operativa.Participación en actividades de coordinación, supervisión y gestión del equipo UHD. Perfil requerido Orientación al cliente y a resultadosHabilidades de liderazgo y gestión operativaCapacidad para trabajar bajo presión

What you’ll bring:

• Experiencia en mesa de servicio o soporte técnico
• Escolaridad: Carrera técnica, carrera trunca o Bachillerato
• Idiomas: Español / Inglés
• Horario: Disponibilidad para rolar turnos y trabajar fines de semana Información adicional Se proporcionará equipo de seguridad para trabajar en planta.

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Soft skills:

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.

Click the following link for more information on your rights as an applicant: https://www.capgemini.com/mx-es/aviso-de-privacidad-para-candidatos-a-ocupar-una-vacante/

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process for verification and validation purposes, including during the hiring and onboarding process.”