ABL - Production Support Specialist (Client Connectivity, Payments)

Posición: ABL - Production Support Specialist (Cross Border and Cross Currency, Payments)

Reclutador: Daniela Gaviño.

Ubicación de la posición: CDMX.

Modalidad de trabajo: Presencial.

Industria – Sector: Banking.

Tus funciones:

Service support & incident management

• Monitor and support production services, responding to incidents and service requests within agreed SLAs.
• Perform initial triage (logs, monitoring, data checks), identify likely causes, and implement workarounds/fixes within your control.
• Co-ordinate recovery activities with partner teams (engineering, infrastructure, network, vendors) and escalate to the Production Support Lead/Major Incident Manager for high-severity incidents.
• Provide timely, accurate updates on impact, recovery progress and next steps to stakeholders.
  
  Problem management & continuous improvement
• Contribute to root cause analysis and post-incident reviews, capturing actions to prevent recurrence.
  Create and maintain runbooks, knowledge articles and operational checklists to reduce time to restore service.
  Identify opportunities for automation and improved monitoring/alerting to reduce noise and improve resilience.
  
  Change & release support

• Participate in change and release activities (e.g., patching/evergreening, DR tests, role swaps), ensuring operational readiness.
  Review changes for supportability and operational risk; raise concerns to the Support Lead/Manager where appropriate.
  Ways of working
• Participate in a rota for out-of-hours support/on-call as required by the team operating model (including weekends/holidays where scheduled).
  Work flexible hours aligned to service coverage needs (e.g., staggered start/finish times).
  What you'll need (essential)

Conocimientos y experiencia necesaria:

In GPS Technology, the Client Connectivity team enables corporate clients to connect to client securely and reliably. As a GCB6 Production Support Specialist (individual contributor), you'll help maintain service stability by triaging and resolving incidents, restoring services quickly, and providing clear communications to stakeholders. You'll work closely with engineering, infrastructure and vendor teams, and you'll escalate in line with agreed severity and risk thresholds.

Habilidades:

• Trabajo bajo presión
• Calidad en el trabajo y orientado a resultados

En Capgemini México, el objetivo es atraer al mejor talento y lograr un ambiente laboral diverso e inclusivo por lo que no se discrimina por motivo de raza, sexo, orientación sexual, identidad o expresión de género o cualquier otra característica propia de la persona. Todas las solicitudes son bienvenidas y serán consideradas para concurso con base en el mérito del candidato contra el trabajo y/o la experiencia para el puesto.

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