Service Desk Analyst - Healthcare Sector - (Dutch & English Speaker)

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. 

YOUR ROLE

• Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.
• Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
• Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
• Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
• Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.

YOUR PROFILE

• High School specialized in technical subjects, IT qualification obtained through a private course or related field.
• Strong proficiency in Dutch and English (written and spoken).
• 2+ years of experience in IT.
• Strong analytical skills and attention to detail.
• Self-starter and proactive attitude.
• Excellent oral and written communication skills.
• Customer focused attitude and previous experience working with customers.
• Hours of working: Should be available to work in shifts. Shift schedule shall be provided a month in advance.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment. 
• Enjoy a supportive atmosphere promoting work-life balance. 
• Engage in exciting national and international projects. 
• Hybrid work. 
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities. 
• Training and certifications programs. 
• Health and life insurance. 
• Referral program with bonuses for talent recommendations. 
• Great office locations. 

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.